Support Center

Frequently Asked Questions about Payoneer

Last Updated: Aug 15, 2019 03:58PM ART
We understand that some situations generate doubts about Payoneer and how to use it. That is why we'd like to share with you a series of frequently asked questions:

What is Payoneer?
Payoneer is a portal that manages and offers pre-paid MasterCard card services. Anyone over 18 years of age, with or without a bank account, can have the card that Payoneer provides.

What option do I need to select on an ATM?
On an ATM, there may be many options (credit/debit card, etc). The option you must select is "checking account".

How do I activate my card?
Once you've received in on the mail, you can activate your card by:
1) Accessing
   a) Clicking on "My Account"
   b) Typing your user ID and the password you chose when you applied for the card
   c) Selecting the 4-digit PIN number and registering it
   d) You'll receive an e-mail confirming the activation

2) Call 1-800-251-2521 in the United States or 1-847-451-1386 outside the United States and follow the instructions given, selecting option 3 of the related menu.

Will I receive any notifications when payments are made to my card?
Everytime your payments are loaded to your MasterCard, you will receive a notification via e-mail so that you accept the payment.

Can I load my pre-paid MasterCard using other cards, MoneyGram or PayPal?
Payoneer only allows you to load your card using other cards (Visa or MasterCard).

How can I check my balance?
You can do so by accessing "My Account" on Payoneer and typing your user ID and password.

What should I do if I lose my card or if it gets stolen?
You must contact Payoneer immediately on 1-646-224-6993 to report it. This service is available 24 hours a day, 7 days a week.

✅ Do you have other doubts? Contact Payoneer´s Customer Support
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