Workana is a platform that connects customers and professionals to work remotely. Workana projects can be paid for a fixed value or per hour worked.
In projects per hour, both the employer and the professional have access to a Work Journal. There professionals record the hours worked. After this registration, the employer must approve or reject those hours. If they would be approved, the payment thereof is automatically released to the professional. If instead the hours are rejected, they are not paid.
If the hours are approved, the professional gets paid automatically, so a refund is no longer possible, even if the project between closed.
If instead the hours were rejected, and both sides could not reach an agreement, Workana may intervene performing an arbitration. In this case, the cancellation policies are the same as for fixed value projects (see cancellation policies for fixed value projects)
If Workana conclude that the employer is right, the rejected hours will not be paid. In case of conclusion that the professional is successful, the payment solventing the hours worked will be debited.
Workana works to make fair decisions and taking care that the agreements between professionals and clients are respected. Therefore it is important to always make clear everything agreed between the parties within each project.
See our Refund Policy here.