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How do I request a refund?

Last Updated: Aug 21, 2019 08:06PM ART

Do you want to request a refund?


Pay attention to the following indications and you will see how easy it is! 😁


To withdraw funds from your Workana account that have not been earned as a professional on the platform, you will need to request a refund.


Remember that the withdrawal settings are only valid for money earned on the platform as a professional. Instead, funds that you have added or returned to your account after arbitration or mediation will need to be requested to Workana.


To do so, all you have to do is write to us, entering as a client and going to the option contact us.

I have hired or want to hire a freelancer

I want to request a refund

Request a refund now

You must always provide us with the email address with which you have an account at Workana so that we can process your account.


All payments will be returned using the same method of payment. That is, if you have paid by credit card, the funds will be returned to your card. If you have paid via paypal, the funds will be returned to the paypal account used to pay.


Note: If payment was made via paypal or credit card more than 180 days ago, in this case, you will have to indicate us a paypal account to make the return.



All refunds will be made within 48 hours of the request, and remember that once the refund is sent it may be delayed according to the method used for it. For example, for it to be reflected on a credit card, it may take the bank a week.


Now, you know which steps to follow! 😊
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